NO ELECTRICITY
Electricity problems are handled by CENTLEC
1. Check your DB Board for a tripped switch
2. Prepaid: Have you uploaded a token lately? 3. Have your neighbors got electricity? 4. Is your municipality accounts up to date? 5. Call or Whatsapp Centlec
CENTLEC
*Get a reference number.
Prepaid: CANNOT UPLOAD A NEW ELECTRICITY TOKEN
1. Upload the token and give ample time. Sometimes the system takes a while to accept and reflect the new balance. Wait about 20 minutes.
2. Unplug meter completely and wait a few minutes
3. Then plug into another wall socket with no other plug-ins or plug into the wall socket closest the outside meter box. Enter token.
4. Try #009# then token, wait, then again #009#, wait.
Contact Centlec. Have your meter number ready.
CENTLEC: How to log a complaint
To log a complaint, contact their call centre at the following number:
086 007 6937 / 051409 2345
You can also forward the following details to their Whatsapp number
068 178 0700
Nature of fault Customer name Telephone number Identity Number Meter number Suburb
Street name House number
NO WATER
Water problems are handled by the MUNICIPALITY
1. Are the main valves open at the property? 2. Open and close main valve for an airlock. 3. Have there been any notifications about water interruptions??
4. Prepaid: Have you uploaded a token lately.
5. Do your neighbors have water?
6. Is your municipal accounts up to date?
7. Call 0800 111 300
*Get a reference number
Burst Pipe
1. Where is the burst in the yard, on the sidewalk,
in the road? Before or after water meter?
Prepaid of regular watermeter?
2. Call 0800 111 300
*Remember to get a reference number
3. Take photo’s
Prepaid: CANNOT UPLOAD A NEW WATER TOKEN
1. Upload the token. Sometimes the system takes a while to accept and reflect
the new balance. Wait a few minutes.
2. Try again, stand very close to the metre.
3. Call 0800 111 300
* Get a reference number
BLOCKED SEWAGE
Blocked sewage is handled by the MUNICIPALITY
1. Call the Municipality 0800 111 300
2. Get a reference number.
3. Make sure you answer calls and look out for the truck.
. The 0800…. Number Works and is the only place where a fault can be logged with a reference
Sometimes the waiting line is long, do not hang up.
·
No reference number logged = no record of the problem.
• With no reference number we cannot assist.
